Jilso George.

Regional AV/VC operations for Meta's Dubai office — supporting meeting rooms, event spaces, and a globally connected endpoint fleet.

• Maintained 99% uptime across meeting-room VC estate through proactive maintenance, rapid SLA break-fix response, and structured root-cause analysis on recurring incidents.
• Delivered white-glove AV/VC support for C-suite executives, regional leadership, and external dignitaries at town halls, press engagements, and cross-regional leadership summits.
• Led end-to-end technical execution of high-profile live events — network, audio, video, and live-stream workflows — de-escalating mid-event incidents without visible disruption.
• First point of contact and escalation owner for all VC incidents: triaged and resolved a high volume of tickets while keeping a clear audit trail in ticketing and KB systems.
• Opened and managed Cisco TAC cases and vendor RMAs for codecs, panels, and peripherals — reducing MTTR and protecting warranty recovery on high-value assets.
• Monitored local and global endpoints, cameras, touch panels, and DSPs via proprietary monitoring tools — surfacing and remediating issues before users were affected.
• Partnered with PMs, real-estate, and global workplace teams on new-office builds: scoped AV/VC requirements, coordinated installers, commissioned rooms, and signed off on readiness.
• Authored and maintained runbooks, room-type standards, and incident documentation used across the EMEA AVE team to standardize service delivery.
• Supported Zoom / Microsoft Teams / Webex coexistence on shared room hardware — codec firmware management, provisioning, and certificate renewal.

AV and IT operations across one of the largest K–12 education groups in the region — classrooms, auditoriums, recording studios, and campus events.

• Supported and maintained classroom AV estate: interactive whiteboards, smart TVs, projectors, document cameras, and digital signage across multiple campuses.
• Operated audio and lighting consoles for school assemblies, productions, and large-format events — often as sole technical lead for live shows.
• Managed the on-campus recording studio and green-screen setup, supporting student and faculty content production.
• Delivered PC configuration, imaging, and application-layer support for staff and faculty; second-line support for CCTV and access-control.
• Owned AV asset register and preventive maintenance schedule, reducing unplanned downtime and extending equipment life.
• Coordinated AV readiness for external-facing events with marketing and admissions teams — briefing speakers, testing feeds, managing contingency plans.

Broadcast audio engineering for live television — recording, mixing, mastering, and live-to-air PCR operation.

• Recorded, mixed, and mastered audio tracks for broadcast programming and live productions.
• Operated and maintained studio audio equipment; supported live-to-air programming from the production control room.

Production Control Room audio operator for live programs, interviews, and talk shows.

• Controlled audio chain in the PCR for live programs, interviews, and talk shows.
• Mixed live soundtracks and managed studio and field audio equipment for broadcast.